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What Our Terms Mean for Your Account

At wt20, our legal framework sets out exactly what you can expect from us and what we expect from you when you open and use an account.

Jurisdiction-Aware TermsAccount Rights ExplainedData & Privacy PolicyClear Dispute PathIndia-Applicable Conditions

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How Our Legal Terms Apply to You

wt20 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to all accounts accessed from India and are subject to applicable Indian law. Access to wt20 and use of any feature — including wallet deposits via UPI, Paytm, or PhonePe — is permitted only where local law allows. We reserve the right to

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restrict access in jurisdictions where operating is not permitted. By creating an account, you confirm that you have read these terms and that access to this platform is lawful in your location. Any dispute arising from your account or transactions will follow the process set out
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in our terms, and our team is reachable through the contact paths listed on this page. We update these terms as regulations change; continued use of your account after an update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about your rights under these terms, need to raise a dispute, or want to request a copy of the data we hold on your account, our support…

Live Chat Support Available around the clock, our live chat team can log a formal policy query, direct you to the right department, or escalate an account dispute for review by our compliance staff.

Email Legal Queries Send a written request to our legal inbox for data access, account closure, or formal dispute submissions. We acknowledge all legal emails within one business day and resolve within the timeframes our policy specifies.

Account Settings Portal Log in to your account and navigate to Settings to submit a data request, update consent preferences, or initiate a formal account review without needing to contact support directly.

HOW WE HANDLE YOUR DATA

Data Practices, Security and Account Retention

Your account data is handled according to the practices described here. We collect only what is necessary to run your account, process transactions, and meet legal obligations.

Data Collection Scope

We collect your name, contact details, payment method identifiers such as your UPI handle or Paytm number, and transaction history. We do not collect data beyond what is needed to operate your account and comply with applicable law.

Cookie Policy

We use session and analytics cookies to keep your account session active and to understand how you navigate our platform. You can manage cookie preferences from your browser settings at any time; disabling cookies may limit some account functions.

Account Security Measures

Accounts are protected by password hashing, two-factor authentication options, and automated alerts for logins from unrecognised devices. We never store raw payment credentials — PhonePe, Paytm, and UPI tokens are handled via encrypted payment rails.

Data Retention Period

We retain account records for as long as required by Indian financial and gaming regulations. After account closure, certain transaction and identity records are kept for the legally mandated period before being securely deleted.

Your Right to Access and Correct

You can request a full export of the data we hold on your account by contacting us via email or live chat. Correction requests for inaccurate personal information are processed within five business days of verification.

Dispute and Escalation Process

Raise a dispute by emailing our legal team with your account ID and a clear description of the issue. We acknowledge within one business day and aim to resolve within fourteen days. Unresolved disputes may be escalated per the process in our full terms document.

Common Questions About Our Legal Terms

The questions below cover your rights, how we handle account data, and what to do if you need to escalate a concern. If something is not answered here, our live chat and legal email are available around the clock for India-based accounts.

These terms apply to anyone who creates or uses a wt20 account. Access is subject to local law, and these terms are specifically relevant to accounts accessed from India where permitted under applicable Indian regulation.

Send a data access request to our legal email address or raise it via live chat. Include your account ID and registered contact details. We will compile and send your data export within the timeframe stated in our privacy policy.

Yes. Submit a deletion request through live chat or email. We will remove data not required by law or regulation. Some transaction and identity records must be retained for the legally mandated period before deletion is possible.

Email our legal team with your account ID, the decision you are disputing, and any supporting details. We acknowledge within one business day and aim to resolve within fourteen days. If unresolved, our terms set out further escalation steps.

We use cookies to maintain your session and analyse site usage. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how your account session and preferences are saved across visits.

Raw payment credentials are never stored on our servers. Transactions via UPI, Paytm, and PhonePe are processed through encrypted payment gateways. We only retain a masked reference token necessary for transaction reconciliation.

Disputes are governed by applicable Indian law for accounts based in India. The full dispute resolution and arbitration process is set out in our terms document, which you can request from our support team at any time.

What Our Terms Mean for Your Account

Reach Us About Any Policy Matter

Data Practices, Security and Account Retention

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Period

Your Right to Access and Correct

Dispute and Escalation Process

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 How do I request the personal data wt20 holds on my account?

03 Can I ask wt20 to delete my account data?

04 What happens if I disagree with a decision made about my account?

05 How does wt20 use cookies and can I opt out?

06 Is my UPI or Paytm payment information stored by wt20?

07 What law governs disputes with wt20?

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