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How wt20 Handles Your Personal Data

At wt20, we take seriously every piece of data you share with us — from the moment you open an account to every UPI or Paytm transaction you…

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wt20 How wt20 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact wt20 About Your Privacy

If you have a question about how your data is used, want to request a correction, or need to know what information we hold on your account, our privacy support team is…

Email Privacy Support Send your data request or privacy concern to our dedicated email address. Include your registered account email so we can locate and verify your records before responding. We acknowledge every query within 24 hours.
Live Chat on wt20.vip Open the live chat widget directly on wt20.vip and select the Privacy topic from the menu. Our agents can confirm what data categories we hold and escalate deletion or correction requests to the data team immediately.
Written Request by Post For formal written requests — such as a subject access request or a request for data deletion — you may also send a letter to our registered correspondence address. We process written requests under the same 30-day timeline as digital ones.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at wt20

Security at wt20 is not a feature added on top — it is built into every layer of how your data moves through our platform.

Encrypted Data Storage

All personal data you submit — including your name, phone number and payment identifiers linked to UPI or Paytm — is stored using AES-256 encryption. Only authorised system processes and privacy-cleared staff can access decrypted records.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand page performance, and preference cookies to remember your language and lobby settings. You can adjust cookie permissions at any time from the cookie settings panel on the site.

Account Verification and Data Accuracy

When you request a withdrawal via PhonePe or UPI, we verify the destination account against the details on your profile. Keeping your contact details current in your account settings helps us process these checks without delay.

Data Retention Schedule

We retain active account data for as long as your account remains open. After you close your account, we hold transactional and identification data only for the minimum period required by the applicable laws in your jurisdiction.

Third-Party Data Sharing

We share your data only with payment processors — such as the UPI gateway and Paytm infrastructure — and with fraud-detection services that operate under contractual confidentiality obligations. We do not sell or rent your data to advertisers or data brokers.

Requesting Changes to Your Data

You may request to view, correct or delete the personal data we hold about you at any time. Submit your request via live chat or email with your registered account details and we will begin processing it within one business day.

Frequently Asked Questions About Your Data Rights

The questions below address the data rights, cookie practices and account privacy concerns that come up most often. If your question is not listed here, reach out to our privacy team directly through live chat on wt20.vip and we will give you a specific answer.

We collect your full name, email address, phone number, date of birth and the payment identifiers you use — such as your UPI ID or Paytm-linked number. This data is needed to verify your identity and process transactions on your account.

We share data only with the payment processors and fraud-prevention services we work with directly. Any cross-border transfer is governed by contractual data-protection clauses, and we do not share your data with advertisers or unrelated commercial partners.

You can submit a subject access request via email or live chat at any time. Include your registered email address so we can verify your identity, and we will send you a full summary of the data categories we hold within 30 days.

Yes. Once your account is closed, you may request deletion of your personal data. We will erase it except where local law requires us to retain specific records — such as transaction logs — for a defined minimum period.

Session cookies keep you logged in during your visit. Analytics cookies help us understand how pages are used so we can improve them. You control all non-essential cookies through the cookie settings panel, and you can withdraw consent at any time without affecting your account.

After account closure, we retain identification and transactional data only for the minimum period prescribed by the applicable law in your jurisdiction. Once that period expires, your data is permanently deleted from our systems.

Contact our privacy team directly via live chat on wt20.vip or by email. Describe the specific concern and include your account details. We acknowledge all privacy complaints within 24 hours and aim to resolve them within 30 days.

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